FAQ

What type of jewelry does Remal offer?

Remal offers fine jewelry crafted from 18K gold and adorned with natural or lab-grown diamonds, featuring designs that are perfect for everyday wear as well as special occasions.

Are the diamonds used by Remal real?

Yes. We offer both natural diamonds and lab-grown diamonds. Lab-grown diamonds are real diamonds with the same physical, chemical, and optical properties as natural diamonds.

Is the gold used by Remal real?

Yes. All of our pieces are crafted from 18K gold.

Does Remal have a physical store?

Not at the moment. We currently sell exclusively online. However, because we know many customers prefer to see and try on jewelry in person, all Remal pieces are available to view and try on at Sea of Gold in Northern Al Khobar. You are welcome to visit us at any time to explore and try on our jewelry.

Do you offer resizing services?

Yes. We offer resizing services for selected pieces, depending on the design. Please contact us via WhatsApp for assistance. Resizing a ring to a larger size may incur an additional charge depending on the amount of gold required.

Do you offer repair services?

Yes. We offer jewelry repair and gold polishing services.

Can I customize a piece?

Yes. We also offer custom jewelry design and made-to-order services, tailored to your preferences and personal style.

How do I know which ring size is right for me?

You can refer to our ring size guide on our website before placing your order. If you are unsure about your size, please contact us and we will be happy to assist you.

How should I care for my Remal jewelry?

We recommend avoiding exposure to harsh chemicals, perfumes, creams, and excessive moisture. Store each piece separately and gently clean it using a soft cloth.

Do you offer a warranty on your jewelry?

Warranty coverage varies depending on the type of piece and the nature of the issue. Please refer to our Warranty Policy or contact our team for more information.

How can I contact Remal?

You can contact us directly via WhatsApp at 0565968607 or through the official social media channels listed on our website.